Return Policy

At QasrCart.store, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a 3-day return policy to ensure a hassle-free shopping experience.

Eligibility for Return

To qualify for a refund, the following conditions must be met:

• The request must be made within 3 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition as received.
• Items that are damaged due to misuse, normal wear and tear, or negligence are not eligible for a return.

Replacement Process

To initiate a replacement, please share a video of the incorrect, faulty or damaged product to our customer support team within the eligible time frame. In a lot of cases the issue is with the usage of the product and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty….

Please note that we do not offer a replacement for “change of mind”. 

How to Request a Return

1. Contact Us – Email us at qasrcartstore@yahoo.com with your order details and reason for the refund request.
2. Review & Approval – Our team will review your request and respond within 24-48 hours.

Refund

We do not have a refund policy.

Exceptions

Return shipping costs (if required) are the responsibility of the customer.

If you have any questions, feel free to reach out! We’re always here to help.

QasrCart.store – Your Trusted Online Shopping Destination in the UAE! 🚀